You are a highly motivated individual who thrives on working with a close-knit team to provide quality, compassionate care for patients and clients both. You bring a positive, uplifting energy to what can be a demanding yet rewarding field. You aspire to continue your education within the field and to help educate and support clients so as to empower them to provide the best possible care for their furry family members.
What You’ll Do:
- Directly assist and serve the clients, being the first and last contact point of the hospital
- Be liaison for clients, doctors, technician/nurses
- Daily reception tasks (including but not limited to): answer service-related questions, schedule appointments, check-in/check-out, manage client communication through phone and email, process payments, manage patient charts, document client communication, maintain reception and lobby cleanliness, manage end of day close out procedure, discuss payment alternatives with client, type and deliver messages from client to doctor, receive incoming Rx request
- Engage in interpersonal skills and conflict management with coworkers and clients
- Be responsible for continuing your education in the field by participating in CE, utilizing the many resources available within VetMed to cultivate your skills, knowledge and experience
Qualifications:
- High School Diploma or equivalent
- At least 1 year experience as a Receptionist within VetMed
- 2+ years’ experience in client services (front desk or customer service) and/or other VetMed roles
- Strong work ethic and integrity
- Ongoing drive for learning new skills
- Intense compassion for patients, clients and coworkers
- Passion for quality of experience for client
- Excellent communication and conflict resolution skills
- Exceptional active listening, accurate transcription and clear relay skills
- Precise record and reminder management
- Ability to multitask, managing several phone lines and several functions at once
- A sensitivity and appreciation for the lifelong care of our patients, honoring their life experience as they age and being supportive to our clients as they experience their pet’s senior stage of life
- A mission to grow and develop client relations and experience through positive, thorough communication and phone decorum
- Willingness and ability to follow OSHA/safety protocols and adhere to COVID-19 protective procedures
- A healthy respect and approach to functioning within the COVID-19 pandemic, following all CDC guidelines both on and off the clock
Benefits:
- Employee discounts
- PTO
- Scrub Allowances
- CE Allowances