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Be Kind

A Letter

August 4, 2021

Our Dearest Furry Friends,

THANK YOU!!! Thank you for the unabashed furry snuggles, tail wags, excitement, slobbery kisses, and kitten purrs. Thank you for letting us take care of you and trusting that, even though your person is waiting in the car for you, we will care for you, going at your speed and taking the time you need to make sure we can best provide for you. You, furry friend, have truly been our delight during this crazy past year+ and we are forever grateful for your silliness, sweetness, and fuzziness.

Dear Wonderful Clients,

THANK YOU!! Thank you for being patient with us while we continue to navigate an ongoing pandemic appropriately with the safety of the majority in mind. Thank you for your understanding. We know it has not been easy to continue operating “curbside” and to continue to wait as we fine tune and hone our procedures to match the demands of a new and ever-changing way of running this business and caring for your furry family members. Thank you for entrusting us with your loved ones. We take this honor very seriously and strive to provide them with the best care possible. Caring for them is our passion.

You may have noticed that, while other animal hospitals in the area have started to invite their clients back into the building, we have chosen to remain curbside. Some of you have accepted this patiently, some of you have inquired curiously, and others have quite insistently demanded that we change our procedures. We understand two things at this time during the pandemic: 1. COVID-19, vaccinations, and precautions continue to change as those qualified continue to study and learn how to properly respond for the mass majority; AND 2. opinions and emotions are understandably very high and divided about the timeline of the virus, the severity of the effects of the virus, and the appropriate response in safety procedures. These opinions and emotions quite frequently come to us in the form of anger.

We hope we can bring some calm clarity to our valued clients and by doing so, we can hopefully increase the kindness and understanding within our client base. Our staff is comprised of multiple people who are representing multiple families. We also serve several hundred families as we care for our furry friends. That being the case, we are responsible for the safety of many people, both directly and indirectly. Within our staff families alone, we have multiple people that are not able to get vaccinated against COVID-19 due to health or age restrictions. That being the case, it is our responsibility to continue to do our best to provide for our furry friends while also being considerate, wise, and careful for the people for whom we are also responsible.

This being the case, we have continued to remain “curbside” while continually monitoring the world wide, nationwide, state wide and county wide (Mecklenburg and Union) trends. We continue to consider the guidance from national health resources as well as veterinary industry health resources. Given the current trends and information, we will remain “curbside” while keeping a watchful eye on the situation and an ear to the advice of the professionals. Given the changing nature of the virus and the wide range of reactions to it, we cannot give an exact day of when we will be returning to more traditional operations. We are eager to return to a new normal, but want to be confident that we are not putting anyone at unnecessary risk before doing so.

We know that this can seem like an incredible inconvenience and we are sorry for the ways in which it may be so for you. We continue to encourage you to utilize procedures that would hasten your visit so as not to draw it out any longer than necessary: utilizing online forms and prescription requests; sending records to info@charlottepetdoctor.com before your appointment time; arriving to your appointment early to account for check in procedures; having your cell phone with you and charged, answering the phone calls from the hospital while your pet is in for their appointment; utilizing Medici – telemedicine; utilizing drop off appointments when available; ensuring your cats are in carriers and your dogs are on reliable leashes so as to protect them as they transport from the car to the front door; bringing needed fresh urine and fecal samples with you to the appointment; and familiarizing yourself with the industry wide staff shortage issue. If you would like to know more ways you can contribute to the success of your pet’s appointment, visit our website: www.charlottepetdoctor.com.

In closing, a word about kindness – a little goes a long way. We started in gratitude and we would like to end with gratitude. THANK YOU, to those of you who have continued to be kind to our staff members – receptionists, nurses, assistants and doctors. You have no idea how grateful we are for the smallest to the largest expressions of kindness while we have continued to serve your furry family members. Our staff have endured the outcome of these stressful times in the form of veiled threats, direct threats, insults and verbal abuse. Sometimes, after a person has realized they overstepped, they have circled back with a verbal or gesture of apology in attempt to replace their moment of inconsideration with kindness. But most of the incidents happen and our staff are left to carry that load of negativity along with the negativity of the times. It becomes very heavy and even seemingly unbearable at times. We strive to care for both your pet and you with compassion regardless of these moments, but it certainly helps us focus on that compassion when we are treated with kindness. THANK YOU to all of you who have helped us continue with compassion by simply being kind to us. Kindness truly goes a long way.

With Gratitude and Kindness,
Anya Lopina
Office Manager
Compassionate Care Veterinary Hospital

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